Unemployed, 44 year old construction guy, tries to build web based business!
I guess the real question will be, can a guy, with limited experience who has spent the last 21 years in the residential construction industry build a web based business with just a swiss army knife and some duct tape? I kind of have that McGyver mentality. I never want to pay someone to do something that I think I can do myself. It may take some self-education, late nights experimenting and a lot of frustrating "trial and error" along the way before I get to the final, usable end result, but the satisfaction of the "do it yourself" success is incomparable.
This attitude has stood me in good stead over the years. I've learned to do just about every trade in the residential construction industry from masonry to roofing, carpentry to carpet so when something needs done at home, I don't have to spend money paying someone to do it for me. It's much like having a second income in that it saves me a lot of money along the way.
So when I was hit with the brilliant idea(?) for a web based business, I immediately had the attitude that I would take on the task myself from inception to completion. I got down to
step one......
First thing: Choosing a Hosting Agent!
It took a week or so of reading forums and reviews. Spending hours of note taking and comparisons of different hosting services, like Host Monster and Blue Host, Host Gator, and others, before I settled on InMotion Hosting and signed an agreement. For me, there were too many "customer service issues" posted regarding some of the "money mill" hosts and I wanted to be certain I got the kind of treatment I need when I contact support.
Making spread sheets of things, writing them down and having a checklist of my own, not someone elses compilation, was a helpful tool. It can be a simple notebook sheet where you have a list of questions on the left and a column for each host, on the right, into which you can enter the answers to get a good cross comparison. It's too easy to look at the lists the hosts themselves provide and get a lopsided, marketing hyped comparison. Also, with all the affiliate marketing going on, it's hard to tell if someone is getting paid to give a good review on their blog, (I don't get a dime for the links I'm providing), or are a ghost-blogger for the host themselves.
Call Each Hosting Agent
Take the time to call each hosting service and speak to a live representative. If they don't have a number to call, don't bother with them.
Have your list of questions with you when you call and get satisfactory answers to each of your questions. I won't go into all the questions you should think of, you can dig around forums and advice blogs and come up with 100 questions in no time at all. But it is important to make the call and see how the agent handles your questions.
Does the hosting agent treat you with respect?
Is the agent knowlegeable, or do they seem to be reading a "sales pitch" from cue?
Do they try to "sell you" on their service? Do they seem more like a sales agent than a customer service specialist?
Those are important things to consider when talking to a live person, you'll be calling them from time to time and you don't need the hassle of an un-professional, poorly trained agent on top of everything else. Dealing with someone who seems less knowledgable than yourself is a real "downer" and you shouldn't waste your time. After all, if the difference in service costs from one provider to another is only a few dollars a month, you can spend that money in the aggravation factor on the first time wasting phone call to a phone jockey from a money mill provider.
How quickly do they respond to your e-mailed questions? If you e-mail them and ask them to call you, do they? All important things to consider. If they aren't responsive when you are in the market to buy their service, they certainly won't be responsive when you are already "hooked".
In the end, as I said, I settled with InMotion hosting, they were very helpful, polite, patient and knowledgable each time I called them. From the time I signed two weeks ago, till now, I have registered another domain name (at three in the morning) and called just to ask a couple of questions to which I needed a quick answer. They answered the phones quickly and were very professional, I've gotten almost immediate response to each e-mail I've sent, (and not the "generated" type of e-mail) and feel like this company still has a commitment to serving their clients.
The cost of InMotion, for the plan I signed up for, was $8.95 a month. Just a few dollars more than the "money mills" and I really think it's worth it.
The rest of the story>>>